Written by
Elena Marsh Appliance Care EditorPublished October 29, 2026
VERIFIED
Error codeF028
ApplianceRange
F028 tells you the user interface board of a Kenmore range could not begin communicating with the touch panel. Models: 790 freestanding ranges, and Elite electric slide-ins 790.4131, 790.4255 and 790.5256. It shares its manual entry with F029.
Start here
Take power off the range for 30 seconds, then switch it on. If the code reappears, disconnect electrical power and look over the harness connections between the user interface control board and the touch panel; loose wires go back on and a damaged harness is replaced.
Then the parts
After a recent replacement of the board or panel, the part may be wrong, so the part number is compared with the model number and the correct part installed.
No replacement and a good harness: the touch panel is replaced.
Code still on: the user interface control board is replaced.
Elite slide-in manuals say touch control panel and oven user interface board.
F023: communication with the touch panel failed after it had been working.
F027: the equivalent could-not-start fault aimed at the relay board.
Kenmore range service in San Francisco
Panel and board work is best left to a technician. Kenmore range repair is on (415) 825-6393 for San Francisco and Bay Area homes, so give them F028, the model number and what the power cycle showed.
Model compatibility: Kenmore reuses codes across series and model years, so F028 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Communication between the user interface board and the touch panel cannot be initiated.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Kenmore appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
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Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
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