Written by
Elena Marsh Appliance Care EditorPublished October 29, 2026
VERIFIED
Error code11
ApplianceCooktop
Display: 11. Fault: the right rear element Up key has failed. Covers: Kenmore induction cooktops with a 790 model number, which use numbers only.
How the fault is handled
The sequence starts with the power cut. A technician then runs a test on the harness cables and their connections. Connections that test sound lead to a right-side touch control board replacement.
Homes in San Francisco and across the Bay Area can reach a technician for Kenmore cooktop repair on (415) 825-6393. It helps to have the 11 code and the model number written down, along with whatever you checked.
Model compatibility: Kenmore reuses codes across series and model years, so 11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Code 11 reports a failed right rear element Up key.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Kenmore appliance?
Book a specialist visit for a clear estimate and approval before any repair.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your Kenmore appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
